3Com Megahertz
Wireless Adapter User Guide
Troubleshooting 

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Troubleshooting

     

    Symptom

    Solution

    Weak signal or intermittant connection.

    Try reorienting the antenna. The PC Card antenna is attached to the end of the PC Card. For best use of the antenna:

    • Keep the area around the antenna clear from materials that could block radio transmission, such as metal objects, electronic devices, and cordless telephones.
    • If your signal is weak, change the direction of the antenna slightly.
    • If necessary, move your notebook computer a few inches to find a better signal. Depending on your environment, a difference of one or two inches can mean the difference between a strong and a weak signal. See "Status" on page 14 for details.

    Use the Signal Strength display in the AirConnect Status application to determine the best location and orientation for a network connection. See "Connection" on page 15 for information on monitoring your AirConnect connection.

    Windows does not recognize the adapter when installed.

    Verify that PCMCIA support is installed.

    Check whether the computer has a Plug and Play BIOS.

    Check whether an AirConnect adapter is already in use.

    Driver fails to load.

    A resource conflict could exist. Use the Device Manager to resolve resource conflicts. Select System from the Control Panel, then click on the Device Manager tab.

    Workstation cannot attach to the network.

    Verify that the adapter Wireless LAN Service Area ID matches the access point ID. See Easy Setup

    Verify that the adapter Data Rate is configured properly for the access point.

    Network drive mappings disappear when the laptop suspends or the adapter is removed then reinserted.

    Windows 98 will not restore NetWare network drive mappings under these conditions. Log out and log in again, or restart the machine to restore the connections.

    Nonfunctioning PCI adapter LEDs.

    Verify that the Card Type parameter is set to PCI.

    Verify that the Wireless LAN Service Area ID matches the access point ID.